Insurance means nothing until you need it. Here's how Student Protection showed up for real students in real situations.
Amara was in her second year, six weeks from submission of her second-year project, when her MacBook Pro was stolen from her accommodation. She'd stepped out of her room for twenty minutes — long enough for an opportunistic theft. The laptop contained months of work, research notes and code.
Amara had taken out Student Protection's Standard plan at the start of term. Her MacBook (2023, 16" M3 Pro) was valued at £2,199.
"I genuinely thought my year was ruined. The Student Protection team were calm, quick and sorted everything without me having to fight for it. I had a replacement laptop before I'd even told my parents what had happened." — Amara M., University of Manchester
James started his LLB at Edinburgh in September with high expectations. By January, he was struggling significantly — anxiety and depression that had been manageable at home became overwhelming in the pressured environment of a top-ranked law school. After two months of trying to push through, his GP and university counsellor agreed he needed to withdraw and take a year out.
James had paid £9,250 in tuition fees for the year, funded by a student loan. Withdrawing meant those fees were not refunded by the university beyond a partial term credit. He faced repaying a loan for a year he couldn't complete.
"I was already dealing with so much. Having the insurance money sort itself out — without me needing to argue or justify myself — took an enormous amount of pressure off. It let me focus on getting better." — James K., University of Edinburgh